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Help

FAQ

orders

how do I check the status of my order?

what payment methods can I use?

what happens after I place an order?

how do I cancel an order?

when can I expect to receive my order?

shipping

what is your shipping policy

do you ship internationally?

are there any countries you do not ship to?

how can I change my shipping address?

what is the best way to ship to a Post Office (PO) Box?

how do you handle import duty, tax and brokerage fees?

returns + refunds

what is your returns and refunds policy?

I have received my order, but there is a problem. what should I do now?

products

how is your jewelry created?

how should I care for my brass jewelry?

how should I care for my silver jewelry?

how should I care for my gold jewelry?

does your jewelry contain nickel?

fitting + sizing

what ring sizes do you offer?

how do I find my ring size from an existing ring?

how should I measure my finger to find my ring size?

contacting us

what is the best way to get in touch with you?

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